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2025Hospitality / Travel
Conversational AI for Hospitality
Where production AI problems at scale first surfaced — cost surprises, retrieval failures, and PII handling
What it is
A production conversational AI platform for hotel bookings over WhatsApp. Guests interact with AI agents that handle room availability, pricing, booking confirmation, and post-booking queries — all through natural conversation.
What's under the hood
- LangChain-based agent architecture with pluggable LLMs
- WhatsApp Business API integration for real guest interactions
- Hotel PMS integrations for live inventory and pricing
- Multi-turn conversation management with context retention
- Production deployment on AWS with monitoring and alerting
What we learned
This is where we first encountered production AI problems at scale: retrieval failures when guest queries didn't match expected patterns, cost surprises when conversation volumes spiked, and the security considerations of handling guest PII through AI pipelines. The operational gaps now diagnosed for clients — they all surfaced here first.